Shipping Information

At Seikva Geschaft, we strive to ensure that your orders are delivered to you as quickly and efficiently as possible. Here are the details of our shipping process:

• Order Processing Time: 1-2 business days
• Standard Shipping: Delivered within 10-15 business days using DHL or FedEx. Shipping fee: €12.95.
• Free Shipping: Available for orders over €50, delivered within 15-25 business days using EMS.

Please note that delivery times may vary depending on your location and any potential customs delays.

Returns & Exchanges

Your satisfaction is our top priority at Seikva Geschaft. If you are not completely satisfied with your purchase, you may return or exchange it within 15 days of receipt. Please review our return and exchange policy below:

Return & Exchange Process

1. Contact Us: Send an email to [email protected] with the subject line „Return/Exchange Request“ and include the following information:
   • Your order number
   • Item name and quantity
   • Reason for return or exchange
2. Prepare the Return: Securely pack the item in its original packaging, including all original tags and receipts.
3. Ship the Return: Send the package to our address: Seikva Geschaft, Isartorpl. 34, München, DE 85280. Please use a trackable shipping service.
4. Confirmation: Once we receive your package, we will notify you via email and initiate the return or exchange process.

Refund Information

After we receive and inspect the returned item, your refund will be processed within 5-7 business days and credited to your original payment method. Please note that the processing time may vary depending on your bank or payment service provider.

Non-Returnable Items

Please be aware that the following items are not eligible for return or exchange:

• Personalized or custom-made products
• Hygiene products